Frequently Asked Questions

CONTACT US

Need Customer Service Help?
FOR ASSISTANCE BETWEEN THE HOURS OF 9:00-17:00 Mountain, MONDAY-FRIDAY
Call Armada Customer Support toll-free: 1-
844-833-5009 or hit us up at support@armadaskis.com.

Are you an Armada Dealer and need additional product info?
Please login to http://armadaskis.repspark.net/login.aspx or contact your Dealer Service representative directly.

Have a product issue/repair you need addressed?
Check out our Warranty policy. For details, reach out to support@armadaskis.com with required information.

CONTACT:

Armada Skis

Amer Sports

2030 Lincoln Ave

Ogden, UT 84401


TEL: (435) 714-6600
FAX: (435) 714-6610
INFO@ARMADASKIS.COM

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ORDER INFORMATION

ORDER STATUS
Please be on the lookout in your inbox for status updates on your order. We will send you an email confirming your order and once it ships with your tracking information. At any time, you can login to your account to see the progression of your order and review your information. To view your account, click on the upper right hand corner button and submit your login information. Once logged into your dashboard click “ORDERS” to select and view the desired order.

If you have any issues with your order, please give us a call, chat in, or shoot us an email support@armadaskis.com.

ORDER TRACKING
You will receive an email with tracking information once the order ships. Please note tracking does not go live instantly, so please allow a few hours to see a status. You can also login at any time to view tracking information in your account.

An order can no longer be modified after it has been submitted.
Please reach out to an Armada Customer Support rep if you need to update order items, quantity, or details.

 

RETURN POLICY

Armada customers have 30 days to return product for refund onto the original form of payment. All softgoods/accessories/bags must be in brand new, unused condition with original tags. Skis must be brand new, never mounted/used, with original product card. Used returns will not be accepted. For any warranty issues please refer to www.armadaskis.com/ca/warranty-policy/.

TO MAKE A RETURN

1. Sign into your Armada account to access your order history. In your order history you can view your order # and items purchased.

2. Contact Armada Customer Support toll-free: 1-844-833-5009, chat, or email support@armadaskis.com with your order # and list of item(s) you’d like return.

3. You will receive an email with return instructions and a returns number (RMA), within one business day.

Return Shipping

Armada’s return shipping address is 326 40 AVE NE, CALGARY AB T2E 2M7. We recommend insuring your product as we are not liable for any lost/damaged packages in transit, and providing our support team with your return tracking information to help ensure your return is processed successfully

As soon as we receive and process your return, we will credit you back for the items returned, to your method of payment.

EXCHANGES

To exchange an item(s), please  return your original purchase and then place a new order at the same time, or place a new order after your return is received and processed. Placing a new order sooner is the best way to ensure you get your new gear quickly, before it goes out of stock while we process your return. As always, please reach out to us if you have any questions!

 

SHIPPING

How will my order ship?
We use FedEx for all of our outbound shipments.

Where do you ship and what are the prices?
Free shipping over $100. Orders under $100 will display shipping costs in checkout. These prices are weight dependent and fluctuate if items are added or removed.

We only ship to Physical addresses on our front end system (no PO BOX). If you are unable to provide a physical address, please reach out to our Customer Support Team to have them manually setup an order for you.

How long will it take for my order to arrive?
Our customers have the option to take advantage of free shipping over $100 using FedEx ground shipping. Ground Shipping can take anywhere from 3-10 business days.

I messed up my shipping address and my order has shipped, how do I fix it?
Depending on what step your order is in transit, we may be able to reroute your package free of charge. If it is required that we reroute your order it will be the responsibility of the customer to pay the fees incurred. If an order is delivered to the incorrect address, the customer will be liable for any lost product.

Can we use a freight forwarding company in Canada?
We do not recommend using a freight forwarding company. If a forwarder is used, all liability falls onto the consumer and Armada is not responsible for any lost, stolen, or mis-shipped orders.

 

PAYMENT TERMS & CONDITIONS

Payment Methods
Armada accepts the following forms of payment:
Visa, MasterCard, American Express, Discover and PayPal

At this time, we are unable to accept payment by check, COD, money order or bank transfer.

Payment Processing
At the time your order is placed, your card with be authorized for the full amount. To ensure a successful payment, the billing address submitted must match the billing address on file with your bank. We will only capture funds from your card once the order ships and at that time your authorization will drop and be replaced by a charge on your statement.

 

WARRANTY

Ski/Pole Warranty Policy:

All Armada skis and ski poles are warranted for one year from the date of purchase against manufacturer defects. The warranty applies only to Armada products purchased from Authorized Armada Dealers and is valid for the original purchaser only. Alteration of Armada products will void warranty. Warranty claims are to be made through the Authorized Armada dealer where purchased. All products returned to Armada for warranty inspection must receive prior return authorization, in the form of a Return Authorization Number (RA #) issued by Armada’s warranty department to the Authorized Armada Retailer that is returning the ski. Ship products freight prepaid and insured. Armada assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable. Armada Skis, Inc.’s only responsibility shall be limited to repair or replacement of the defective product. Armada Skis, Inc. will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. If product is received without return authorization or if product is deemed un-warrantable, cost of shipping to return product to customer will be the responsibility of the customer.
This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

  1. The warranty applies only to Armada Skis, Inc. products purchased from Authorized Armada Skis, Inc. Dealers and is valid for the original purchaser only. Original receipt must accompany warranty skis as a proof of purchase and validation of term of use.
  2. All products returned to Armada Skis, Inc. for warranty inspection must receive prior return authorization, in the form of a Return Authorization Number (RA #), which can be given over the phone, by Armada’s warranty department to the Authorized Armada Retailer that is returning the ski. Ship products freight prepaid and insured. Armada Skis, Inc. assumes no responsibility for products during shipment from the customer to our Warranty Department. Shipping charges are not refundable.
  3. If product is received without return authorization, in the form of a Return Authorization Number (RA #), or if product is deemed un-warrantable, cost of shipping to return product to customer will be the responsibility of the customer.
  4. Excluded from coverage under this warranty are the following:
    1. Skis mounted more than once. Only one set of drilled screw holes is allowable. More than one recognizable mount and/or filling holes and re-mounting the ski voids this Warranty.
    2. Damage caused by misuse, abuse or neglect.
    3. Impact damage caused by rocks, stumps, dumpsters, parking lots, rails or any other contact with a surface different than snow.
    4. Scratches, chips and indentations in top sheets or base.
    5. Damage caused by ski to ski contact
    6. Damage caused by improper mounting or adjustment of the bindings, including bindings pulling out of the ski. If your mount is done improperly or the wrong size bit is used to drill the holes – both the width and depth of the mounting holes – then the warranty is void.
    7. Damage caused by binding pull-out
    8. Graphic fading or discoloring, if due to misuse or neglect.
    9. Damage caused from chairlift breakage.
    10. Normal wear and tear.
    11. Damage caused by anything other than defects in material or workmanship.
    12. Damage caused by use of solvents and adhesives.
    13. Any and all claims for consequential or incidental damages.
    14. Broken, damaged, or snapped skis caused by uncontrolled impact and/or crash (If you crash your new Audi into a telephone pole on day 1, you don’t get a new car – if you snap your ski landing on your back while jumping off a cliff, or super-under-rotate your rodeo and your ski breaks – no warranty)
  5. All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by Armada Skis, Inc.
  6. Repaired or replaced products are covered for the remainder of the original warranty only.
  7. All warranty claims must be accompanied by the original purchase receipt from an Authorized Armada Skis, Inc. Dealer. Invoice or charge receipt must clearly identify the dealer. HAND WRITTEN RECEIPTS WILL NOT BE ACCEPTED.
  8. Armada Skis, Inc. product is not covered by any verbal warranties. ROCK DAMAGE AND ANY OTHER IMPACT RELATED DAMAGE INCLUDING DAMAGE CAUSED BY RAILS AND OTHER URBAN FEATURES IS NOT COVERED UNDER THIS WARRANTY. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF MANUFACTURER OR SELLER. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.

Tips For Shipping Skis

  • Remove bindings from skis before shipping. Armada is not responsible for any bindings shipped to our warranty department.
  • Use a box for shipping skis. Plastic wrap will not protect the ski in transit.
  • Do not use a “permanent” marker to point out a Ski’s problem.
  • Clearly reference the Return Authorization Number on the outside of the box.
  • Include a note in the box taped to the ski – on the note include your name and all contact information including email, phone number, and return shipping address.

Technical Outerwear Warranty Policy:
All Armada Technical Outerwear garments are fully warranted against defects in materials and workmanship. This warranty apples to Technical Outerwear purchased from an Authorized Armada Dealer and can be redeemed by the original purchaser only, proof of purchase is required. Warranty claims are to be made through the Authorized Armada Dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Armada Dealer. Hand written receipts will not be accepted. The Armada warranty program does not cover any defects due to improper fit. Alteration of Armada products will void warranty. Should any garment’s key features or functions fail due to a manufacturing defect, we will repair it without charge or provide a replacement. Any membrane product must be clean for repairs and patches to adhere properly, if the item is too dirty then we can’t fix it.

Warranty Period:
All Armada Technical Outerwear garments are covered by a limited lifetime warranty. This policy does not cover normal wear and tear on the product.
Technical Outerwear Warranty Guidelines:

Covered

  • Defective sewing.
  • Defective zippers and attachment hardware.
  • Velcro patches and/or snaps.
  • Missing or broken drawstrings, cords and leashes.

Not Covered

  • Rips and Tears.
  • Fading (this includes UV damage).
  • Pilling.
  • Shrinking.
  • Damage (including color bleeding and loss of waterproof qualities) resulting from improper washing or the use of improper detergents.

Armada Dealer Warranty Process:
Warranty claims are to be made through the Authorized Armada Dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Armada Dealer. Hand written receipts will not be accepted. The Armada warranty program does not cover any defects due to improper fit. Alteration of Armada products will void warranty. Please ensure that your garments are washed prior to submitting for warranties. Soiled garments will be returned unprocessed or may delay the process with an additional surcharge. If you have any questions about our warranty, please feel free to email our warranty team at warranty@armadaskis.com for further assistance.

Armadaskis.com Warranty Process:

We’re always ready to assist with any questions you have regarding warranty and your Armada gear purchased direct through our website. To submit a warranty send 5 photos and original sales receipt to support@armadaskis.com A representative will respond to your submission within 48 hours.

What does “lifetime” mean?
Our products are covered under warranty for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your Armada jacket may not survive until the apocalypse, but we have designed and engineered these products to give you many seasons of exceptional use.

Will Armada repair or replace the garment?
Our first option is always to repair the garment. If it is not repairable, we will gladly replace it. Please understand we may be out of stock or no longer carry that particular product style or color, and will do everything possible to replace the garment with the closest possible style.

Are rips and tears covered under the warranty?
No, rips and tears in the fabric are not covered under warranty. Even though our products are manufactured to the highest possible standards, and are well taken care of by the owner; normal wear and tear as well as unforeseen accidents are unavoidable.

What is not covered?
Armada’s warranty does not cover garments damaged due to an accident, improper care, negligence or normal wear and tear. (Example – if the seam on the cuff of your pants comes undone, and there is evidence of damage, i.e. walking through a parking lot with your boots on and stepping on the bottom of the pant, the seam damage will be unwarrantable because of the neglect.)

Who pays for shipping?
The customer pays the shipping charges to send products to the Warranty Department. Armada will absorb the return shipping charges to return the product to the customer, only on warrantable garments. If you request that we return your product by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you. If product is received without return authorization or if product is deemed un-warrantable, cost of shipping to return product to customer will be the responsibility of the customer. Shipping charges for all non-warranty repairs are at the owner’s expense.

How long will my repair take?
Our typical turn-around time is three to four weeks from the time we receive your product until it is returned to you. In some cases we can get it back to you sooner. In rare cases, it may take longer. During peak season our turnaround time can stretch to six weeks. If your product needs to be sent out to be cleaned, you may expect up to two additional weeks before it will be returned to you.

Why does my product need to be cleaned before I send it in?
We understand that this may be inconvenient, but we want to ensure the health and welfare of our Warranty Department staff.

Apparel/Gloves/Accessory Warranty Policy:
All Armada apparel and accessories, including but not limited to; Gloves, Beanies, Fleece, T-Shirts, Bags, Hats, Belts, and Bandanas, are warranted against defects in material or workmanship for thirty (30) days from the date of purchase. Warranty claims are to be made through the Authorized Armada Dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Armada Dealer. Hand written receipts will not be accepted. The Armada warranty program does not cover any defects due to improper fit. Alteration of Armada products will void warranty.

Apparel/Accessory/Glove Warranty Guidelines:

Covered

  • Defective sewing.
  • Defective zippers and attachment hardware.
  • Velcro patches and/or snaps.
  • Missing or broken drawstrings, cords and leashes.

Not Covered

  • Rips and Tears.
  • Fading (this includes UV damage).
  • Pilling.
  • Shrinking.
  • Damage (including color bleeding and loss of waterproof qualities) resulting from improper washing or the use of improper detergents.

TECHNICAL PRODUCT INFORMATION

What size ski is right for me?
Ski sizing has changed drastically over the last 10 years and remains very much a matter of personal preference. You can reach out to us and we’d love to help you find what ski and size best fits your needs. You can also visit your local Armada authorized dealer for more personalized consultation.

Where should I mount my bindings?
All of our skis come marked with a factory recommended mounting line on the center detail of each ski. We do exhaustive testing with every new model to fine tune the mounting location to where each ski will perform best. As such, if you are unsure of where to mount your skis, the factory recommended position is a good choice. We recommend that you have your skis mounted by an Authorized Armada Dealer using our Armada Step Bit

A list of factory recommended mounting positions for each model and length is available in our 16/17 mounting guide.

What is the Armada Step Drill Bit? What are the benefits? Can a non-Armada dealer mount my skis?
A few years ago, our head of R&D developed a tapered drill bit for use when mounting bindings. All Armada dealers have access to these bits and are encouraged to use them as binding retention increases up to 20% when using the Armada bit.

While some non-Armada dealers have purchased our step drill bit since its release, it’s best to confirm the technician will use our drill bit when seeking mount work at a non-Armada dealer.

What are the edge bevels for Armada’s skis?
Our skis arrive to retailers with a 1-degree base edge and 1-degree side edge bevel.

Where can I find more information about Armada’s various camber profiles, cores and ski construction?
Read more about our skis’ technical features HERE.

 

STICKERS

How can I receive Armada Stickers?
To receive stickers in the U.S. or Canada, please send $1 USD and a S.A.S.E. (self-addressed, stamped envelope) to:
Armada Skis
Attn: Stickers
2700 Rasmussen Rd.
Park City, Utah 84098

Additional goodies such as a drawing, poem, photo, story, etc. are always appreciated (and will earn you more stickers). If your submission really wows us, your work could be immortalized on our office “Wall of Fame” for all to see.

Requests may take up to a few months to process, so please be patient. Please do not email or call about pending sticker requests.

If you are requesting stickers from outside the U.S. or Canada, send an email to info@armadaskis.com and we’ll direct you to the proper contact for your territory.

 

SPONSORSHIP

How do I apply for Armada sponsorship?
Armada was co-founded by five of the best skiers in the world. As such, we have very high standards for the caliber of athletes we sponsor. However, if you think you have what it takes, please submit your edit to sponsorship@armadaskis.com. Additionally, attaching a resume/cover letter summarizing recent contest results, video views, magazine exposure, relevant work experience, etc. is highly recommended.

Please do not email or call about sponsorship submissions. If we’re interested, you’ll hear from us.

 

PROFORM/VIP

I work as a full-time mountain professional, am I eligible for a proform?
Armada believes in the power of working industry professionals who share our love for skiing. In support of your work, qualifying individuals are able to purchase selected products at a discount through the Armada Pro Store.

If you are approved for VIP access, we are approving YOU only. VIP privileges are not to be shared with anyone other than you.

Please note: participation in this program is a privilege – please adhere to all rules and regulations or your access to the program may be revoked.

Apply for VIP access online HERE.