Careers

Thanks for checking out Armada careers!

We’re currently looking to hire an E-Commerce Intern and a Customer Support Expert.

Are you interested in working for the best brand in the biz? Then hit us up with an intro and resume @ support@armadaskis.com. If you seem like you have the right stuff, we’ll reach out to you.

Armada E-Commerce Intern

Armada is growing its e-commerce business, and this internship will provide a unique opportunity to be in the thick of the action during crunch time of the 2018/2019 season. The Armada E-Commerce intern will support the global Armada E-Commerce team, through support of customer service, web development and operations, and digital marketing.

 

We are looking for someone with a high level of empathy who is self-motivated, has a great attitude, and can consistently perform at the highest level with minimal supervision to maintain a culture of superior customer support and a passion for skiing. The Armada E-Commerce Intern is an 8-week, hourly paid internship from October to December 2018, in Park City, Utah. The weekly hours, start and end date will be flexible, based on the chosen candidate’s availability (we understand you also need to go to school and get plenty of days on the hill!). This position will report directly to the E-Commerce Manager.
The work environment is fast paced and ever evolving, and an emphasis on delivering the best customer care will always be paramount.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

– Field incoming correspondence from consumers and VIP’s through phone, email and live web chat.

– Go above and behind to facilitate online purchases on Armadaskis.com, and local purchases between consumers and our retail partners with your Armada product knowledge.
– Resolve customer issues by identifying problems and coordinating appropriate corrective action.
– Communicate internally with Armada E-Commerce team regarding daily consumer activities and service issues.

– Assist Ecom Manager in meeting prep, development tasks, testing, and Q/A on development websites.

– On your own digital marketing project – develop potential Digital Marketing Calendar, Strategy, Tools, and Measures of success for Armadaskis.com 2018-2019 Digital Marketing initiatives. (Some Guidelines will be provided.)
– Must be able to sit or stand for extended periods of time.

-Must be able to lift up to 50lbs.

 

 

Job Requirements:
MUST HAVES:

– 1 year of college completed

– Interest in Business, Marketing, and/or Ecommerce
– Solid communication skills. This includes the ability to write and speak clearly in a variety of settings to deliver a high level of customer service, and ability to respond effectively to sensitive inquiries or complaints.
– The ability to multitask and adapt in a fast paced environment.
– Demonstrates high degree of professionalism in communication, with customers, peers, and management.
– Be an advocate for the customer; must be able to handle challenges with empathy.
– Must be authorized to work in the U.S.

NICE TO HAVES:

– A passion for and participation in skiing and the snow-sports industry.

– Passion for the Armada Brand, highly preferred.
– In depth knowledge of skis and skiing apparel.
– Excellent organizational skills, analytical ability, and strategic planning.

– Comfortable learning new technology systems quickly, and strong tech proficiency.

– Customer Service experience.

– French Speaker.

 

BENEFITS INCLUDE:
  • Competitive Hourly Pay
  • Friendly and open work environment
  • Dog friendly office
  • Access to Armada Employee Discount
  • Opportunity to learn the ins and outs of ecommerce in the ski industry – including customer service, web development and ops, and digital marketing.
  • The satisfaction of interning for the best ski brand in the world.

 

Armadaskis.com Customer Support Expert

Armada is growing its e-commerce customer support team, with a focus on Consumer and VIP care in North America.

The Armadaskis.com Customer Support Expert will be responsible for the day-to-day functions of the armadaskis.com Consumer and VIP experience during the 2018-2019 ski season. This position is crucial for maintaining a culture of superior customer support and passion for skiing. Accordingly, we are looking for someone with a high level of empathy who is self-motivated, has a great attitude, and can consistently perform at the highest level with minimal supervision. The Customer Support Expert is a seasonal, hourly paid position from August 2018 to March 2019 in Park City, Utah. The start and end date will be flexible, based on the chosen candidate’s availability. This position will report directly to the E-Commerce Manager.
The work environment is fast paced and ever evolving, and an emphasis on delivering the best customer care will always be paramount.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

– Field all incoming correspondence from consumers and VIP’s through phone, email and live web chat.
– Facilitate order fulfilment needs (shipping rates and times, returns, exchanges, misships, and warranty inquiries).

– Go above and behind to facilitate online purchases on Armadaskis.com, and local purchases between consumers and our retail partners, with your Armada product knowledge of complete product lines, features, functionality and intended style combinations.
– Follow up post-sale with customers through CRM tools and initiatives to ensure and enhance customer experience and create brand loyalty.
– Resolve customer issues by identifying problems and coordinating appropriate corrective action.
– Regular data entry and order entry with strong attention to detail.
– Communicate internally with Armada E-Commerce team regarding daily consumer activities and service issues.
– Must be able to sit or stand for extended periods of time.

-Must be able to lift up to 50lbs.

 

Job Requirements:

 

MUST HAVES:

– Strong desire to learn and educate about company products/ technology.
– Solid communication skills. This includes the ability to write and speak clearly in a variety of settings to deliver a high level of customer service, and ability to respond effectively to sensitive inquiries or complaints.
– The ability to multitask and adapt in a fast paced environment.
– Demonstrates high degree of professionalism in communication, with customers, peers, and management.
– Be an advocate for the customer; must be able to handle challenges with empathy.
– Must be authorized to work in the U.S.

 

NICE TO HAVES:

– A passion for and participation in skiing and the snow-sports industry.
– In depth knowledge of skis and skiing apparel.
– Excellent organizational skills, analytical ability, and strategic planning.

– Proficient with CRM and ERP platforms (SAP preferred); comfortable learning new technology systems quickly.
– Experience with Zendesk or equivalent CRM, WordPress, WooCommerce, and MS Office.

–  Customer service or inside sales support experience in the snow sports industry, apparel or related industry.

– French Speaker.

BENEFITS INCLUDE:

 

  • Competitive salary
  • Friendly and open work environment
  • Dog friendly office
  • Employee Discount
  • Opportunity to learn the ins and outs of ecommerce in the ski industry – including customer service, web development and ops, and digital marketing.
  • The satisfaction of working for the best ski brand in the world.