Frequently Asked Questions

CONTACT US

 

Need Customer Service Help?
You can reach our Customer Service Team Monday-Friday between 9.00 and 17.00 (CET) under
+43 (0)512 209075 or send us an email at infoeurope@armadaskis.com.

You are an Armada dealer or would like to become one and have questions or concerns?
For assistance between the hours of 9.00 – 17.00 (CET), Monday-Friday call the Armada Customer Service Team: +43 (0) 512 20 90 75 or email us at customerservice.europe@armadaskis.com. You can place orders through out B2B site under the following link: https://armadaskiseurope.repspark.net

You have a product issue that you need to address?
Please check out our Warranty Policy or reach out to infoeurope@armadaskis.com with your required information.

Want more connections to our fleet?
Like us on Facebook
Follow our Instagram
Keep up to date on Twitter
Subscribe to our YouTube channel

 

ORDER INFORMATION

Order status
Please be on the lookout in your inbox for status updates on your order. We will send you an email confirming your order and one once it ships with your tracking information. At any time, you can login to your account to see the progression of your order an review your information. To view your account, click on the upper right hand corner button submit your login information. Once logged into your dashboard click “ORDERS” to select and view the desired order.

Order tracking
You will receive an email with tracking information once the order ships. Please note tracking does not go live instantly, so please allow a few hours to see a status. You can also login at any time to view tracking information in your account.

Make changes to my order
If you want to make changes to your order after you submitted it through our shop, please contact our Customer Service Team immediately under +43 (0)512 209075. As long as your order hasn’t been shipped we might be able to make changes.

Return Policy
Armada customers have 30 days to return product for credit onto the original form of payment. All softgoods/accessories/bags must be in brand new, unused condition with original tags. Skis must be brand new, never mounted/used, with original product card.

HOW TO MAKE A RETURN
1. Write an e-mail to infoeurope@armadaskis.com to notify us about your return. This also makes sure that we know who did send something back and we will be able to process it faster.
2. Please fill out the return form which was inside your package. If you do not have it anymore, please get in touch with our Customer Service Team under infoeurope@armadaskis.com or +43 (0)512 209075.
3. Send the product together with the return form on your costs to:

JARS GmbH
zHd. Armada Retoure
Obere Lend 24
6060 Hall in Tirol
AUSTRIA

A product in your order arrived damaged or didn’t match your order?
In case you received a damaged or wrong delivery we will cover the costs of the return shipment. Simply send a copy of the receipt for the return shipment to infoeurope@armadaskis.com. We will refund the shipping costs to the payment method used for the order.

 

SHIPPING

How and when will my order ship?
We use GLS for all of our outbound shipments. We usally process incoming orders on the same day so that the products leave our wearhouse within one business day.

To which countries does Armada ship product?
We are shipping our product to the following countries: Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Portugal, Sweden, Slovakia, Slovenia, Spain, UK.

How high are the shipping costs to my country?
We offer free shipping for all orders above 100 Euros in the following countries: Austria, Belgium, France, Germany, Italy, Luxemburg, Netherlands, Slovakia, Slovenia, UK.
We offer free shipping for all orders above 200 Euros in the following countries: Finland, Sweden.

For all other orders we charge the following shipping costs:
Austria – 6,00 €
Belgium – 12,00 €
Cyprus – 48,00 €
Estonia – 25,20 €
Finland – 18,00 €
France – 15,00 €
Germany – 6,00 €
Greece – 48,00 €
Ireland – 25,20 €
Italy – 12,00 €
Latvia – 25,20 €
Lithuania – 25,20 €
Luxembourg – 12,00 €
Malta – 48,00 €
Netherlands – 12,00 €
Portugal – 25,20 €
Slovakia – 12,00 €
Slovenia – 12,00 €
Spain – 25,20 €
Sweden – 18,00 €
UK – 12,00 €

How long will it take for my order to arrive?
You will be contacted once your order has been shipped wit GLS. Please refer to the timeframes below to accurately determine when you will receive your product.

Austria – 1-2 Business days
Belgium – 2-3 Business days
France – 3-4 Business days
Germany – 2-3 Business days
Italy – 3-4 Business days
Luxembourg – 2-3 Business days
Netherlands – 2-3 Business days
Slovakia – 2-3 Business days
Slovenia – 2-3 Business days
Finland – 5-6 Business days
UK/ Sweden – 5-6 Business days

If you still have questions after you placed your order please contact our cutomer service on +43 (0) 512 20 90 75 or infoeurope@armadaskis.com.

We always try to ensure that your order reaches you as fast as possible. Please understand though that at busy times like Christmas the indicated timeframes can vary.

I messed up my shipping address and my order has shipped, how do I fix it?
Depending on what step your order is in transit, we may be able to reroute your package free of charge. If it is required that we reroute your order it will be the responsibility of the customer to pay the fees incurred. If an order is delivered to the incorrect address, the customer will be liable for any lost product.

Payment Methods
We accept the following forms of payment:
Visa, Mastercard, Paypal.

Payment Processing
At the time your order is placed, your card with be authorized for the full amount. To ensure a sucessful payment, the billing address submitted must match the biling address on file with your bank. We will only capture funds from your card once the order ships and at that time your authorization will drop and be replaced by a charge on your statement.

Warranty
Please check out our Warranty Policy under Support on our homepage or you can reach our Customer Service Team Monday-Friday between 9.00 and 17.00 (CET) under +43 (0)512 209075 or send us an email at infoeurope@armadaskis.com.

 

TECHNICAL PRODUCT INFORMATION

What size ski is right for me?
Ski sizing has changed drastically over the last 10 years and remains very much a matter of personal preference.You can reach out to us and we’d love to help you find what ski and size best fits your needs. You can also visit your local Armada authorized dealer for more personalized consultation.

Where should I mount my bindings?
All of our skis come marked with a factory recommended mounting line on the center detail of each ski. We do exhaustive testing with every new model to fine tune the mounting location to where each ski will perform best. As such, if you are unsure of where to mount your skis, the factory recommended position is a good choice. We recommend that you have your skis mounted by an Authorized Armada Dealer using our Armada Step Bit.

A list of factory recommended mounting positions for each model and length is available in our 16/17 mounting guide.

What is the Armada Step Drill Bit? What are the benefits? Can a non-Armada dealer mount my skis?
A few years ago, our head of R&D developed a tapered drill bit for use when mounting bindings. All Armada dealers have access to these bits and are encouraged to use them as binding retention increases up to 20% when using the Armada bit.

While some non-Armada dealers have purchased our step drill bit since its release, it’s best to confirm the technician will use our drill bit when seeking mount work at a non-Armada dealer.

What are the edge bevels for Armada’s skis?
Our skis arrive to retailers with a 1-degree base edge and 1-degree side edge bevel.

Where can I find more information about Armada’s various camber profiles, cores and ski construction?
To learn more about Armada’s technical features, you can read more HERE.

 

STICKERS

How can i receive Stickers?
All authorized Armada dealers should have Armada stickers and will be happy to give some to you. Please have a look at our DEALER LOCATOR to find your closest shop.

If they are short on them please send an email to infoeurope@armadaskis.com. Our Customer Service will be happy to provide you with a local address to send a self-addressed stamped envelope (SASE) to. Please be patient, it may take a few weeks until the SASE will reach you.

 

SPONSORSHIP

How do I apply for Armada sponsorship?
Armada was co-founded by 5 of the best skiers in the world. As such, we have very high standards for the caliber of athletes we sponsor. However, if you think you have what it takes, please submit your edit to infoeurope@armadaskis.com. Additionally, attaching a resume/cover letter summarizing recent contest results, video views, magazine exposure, relevant work experience, etc. is highly recommended. Please do not email or call about sponsorship submissions. If we’re interested, you’ll be hearing from us.

 

PROFORM/VIP

I work as a full-time mountain professional, am I eligible for a proform?
Armada believes in the power of working industry professionals who share our love for skiing. In support of your work, qualifying individuals are able to purchase selected products at a discount through the Armada Pro Store.

Please note: participation in this program is a privilege – please adhere to all rules and regulations or your access to the program may be revoked.

Apply for VIP access online HERE.

 

CONTACT:
ARMADA EUROPE FELDSTRASSE 1B, TOP 36
6020 INNSBRUCK, AUSTRIA
TEL: +43 (0) 512/20 90 75
FAX: +43 (0) 512/20 90 75-9
INFOEUROPE@ARMADASKIS.COM