FREQUENTLY ASKED QUESTIONS
Need Customer Service help? Have questions about any of our products?
For assistance between the hours of 9am-5pm Mountain, Monday-Friday:
Call ARMADA Customer Support toll-free: 1-844-833-5009 OR hit us up at email@example.com any time!
Are you an ARMADA dealer and need additional product info?
Please contact your Dealer Service Representative directly.
Amer Sports Winter and Outdoor Company
2030 Lincoln Ave. Ogden, UT 84401
TEL: (435) 714-6600
FAX: (435) 714-6610
Please be on the lookout in your inbox for status updates on your order. We will send you an email confirming your order and once it ships with your tracking information. At any time, you can login to your account to see the progression of your order and review your information. To view your account, click on the upper right hand corner button and submit your login information. Once logged into your dashboard click “ORDERS” to select and view the desired order.
If you have any issues with your order, please give us a call, chat in, or shoot us an email firstname.lastname@example.org.
You will receive an email with tracking information once the order ships. Please note tracking does not go live instantly, so please allow a few hours to see a status. You can also login at any time to view tracking information in your account.
An order can no longer be modified after it has been submitted.
Armada customers have 30 days to return product for refund onto the original form of payment. All softgoods/accessories must be in brand new, unused condition with original tags. Skis must be brand new, never mounted/used, with original product card. Used returns will not be accepted. For any warranty questions please refer to www.armadaskis.com/warranty-policy/.
TO MAKE A RETURN
Use the return form and shipping label that you received with your package and follow the return procedure. You can also contact Armada customer support@ email@example.com to request a return. Please let us know you order #, item(s) you’d like to return, and the reason for the return.
Please note that for VIP consumers, ALL SALES ARE FINAL– no returns or exchanges. If you are a VIP consumer and you believe that there is a fault with your product, please contact firstname.lastname@example.org.
FREE SHIPPING OVER $50 IS NOT OFFERED ON VIP ORDERS
Products being returned must meet the following conditions:
– The products have not been used,
– The products are returned within 30 days of receipt,
– The products are in their original, undamaged packaging. (Packages opened with care are not considered damaged.)
Once you have completed the return form, please enclose it with the product you wish to return.
If you return the product in accordance with the ARAMDA return procedure, ARMADA will issue a refund within 2 days of processing the return to your method of payment. Note that depending on your bank’s processing time that it could take up to 5 additional business days for this to be reflected in your account.
Items cannot be exchanged, but may be returned. If the product is returned in accordance with the ARMADA return procedures and meets the refund conditions, you will receive a full refund.
We recommend placing a new order at the same time, or placing a new order after your return is received and processed. Placing a new order sooner is the best way to ensure you get your new gear quickly, before it goes out of stock while we process your return. As always, please reach out to us if you have any questions!
How will my order ship?
We use UPS for all of our outbound shipments.
What are your delivery times and costs?
Deliveries are made Monday to Friday. Orders received will be shipped within 1-2 business days.
Please allow 2-3 days for shipment on all VIP orders.
The following services are offered for delivery:
– UPS GROUND (FREE for orders over $50, OR $12 fee for orders under $50) – Delivery within 4 to 8 days OF SHIPMENT (Monday-Friday). No PO, FPO, or APO Boxes.
FREE SHIPPING OVER $50 IS NOT OFFERED ON VIP ORDERS
– UPS 2ND DAY (EXPRESS) ($25.00) – Delivery within 2 Business Days of SHIPMENT (Monday-Friday) if placed before 12pm (MT). No PO, FPO, or APO Boxes.
ORDERS CAN SHIP WITH MULTIPLE PACKAGES AND TRACKING NUMBERS. PLEASE CHECK YOUR ORDER HISTORY TO VIEW MULTIPLE TRACKING NUMBERS. https://armadaskis.com/my-account/orders/
WE CANNOT SHIP TO PO BOXES. ORDERS WITH A PO BOX FOR YOUR SHIPPING ADDRESS WILL BE RETURNED AND REFUNDED.
You are responsible for tracking your order, after it has shipped. You will receive a tracking number when shipped, and the tracking number can be found in your order history at armadaskis.com/my-account . If you did not receive your tracking number(s), please contact Armada Support.
Where do you ship?
We ship within the CANADA ONLY. We are unable to ship outside of CANADA.
I messed up my shipping address and my order has shipped, how do I fix it?
Depending on what step your order is in transit, we may be able to reroute your package free of charge. If it is required that we reroute your order it will be the responsibility of the customer to pay the fees incurred. If an order is delivered to the incorrect address, the customer will be liable for any lost product.
Can we use a freight forwarding company if we are outside of CANADA?
We do not recommend using a freight forwarding company. If a forwarder is used, all liability falls onto the consumer and Armada is not responsible for any lost, stolen, or misshipped orders.
PAYMENT TERMS & CONDITIONS
At www.armadaskis.com, you can pay by credit card: Visa, Mastercard or American Express. A fully secure payment service is provided by Cybersource.
Armada accepts the following forms of payment:
Visa, MasterCard, or American Express.
At this time, we are unable to accept payment by PayPal, check, COD, money order or bank transfer.
When will my card be charged?
The total order value will be charged to your card when your order has shipped.
A pre-authorization may be placed on your card by your bank or credit card company to ensure you have sufficient funds to complete your purchase.
I am unable to complete my transaction. What should I do?
If your payment is declined, please check that your card number and expiration date are correct. Also check that your bank has not blocked the payment. For security reasons, Customer Support cannot access your bank details, but they are available to give you advice by phone.
TECHNICAL PRODUCT INFORMATION
What size ski is right for me?
Ski sizing has changed drastically over the last 10 years and remains very much a matter of personal preference. You can reach out to us and we’d love to help you find what ski and size best fits your needs. You can also visit your local ARMADA authorized dealer for more personalized consultation.
Where should I mount my bindings?
All of our skis come marked with a factory recommended mounting line on the center detail of each ski. We do exhaustive testing with every new model to fine tune the mounting location to where each ski will perform best. As such, if you are unsure of where to mount your skis, the factory recommended position is a good choice. We recommend that you have your skis mounted by an Authorized ARMADA Dealer. You can view our Mounting Guide HERE.
What are the edge bevels for ARMADA’s skis?
Our skis arrive to retailers with a 1-degree base edge and 1-degree side edge bevel.
Where can I find more information about ARMADA’s various camber profiles, cores and ski construction?
Read more about our skis’ technical features HERE.
How do I get ARMADA to sponsor me?
ARMADA was co-founded by five of the best skiers in the world. As such, we have very high standards for the caliber of athletes we sponsor. ARMADA approaches sponsorship with an outreach mentality. Almost all of our athletes we discovered and recruited to be on our team.If we’re interested, you’ll hear from us.
I work as a full-time mountain professional, am I eligible for a proform?
Armada believes in stoking out the working ski professionals who support and drive our passion. With that in mind, qualifying individuals for the Armada pro store will be able to purchase selected products at a discount.
- All product purchased through this program is for your personal use in support of your profession.
- Please be respectful of our dealer network and their staff. Avoid using them for “showrooming” (using their store to try on products and gain information about Armada products) and do not talk about your pro deal with their staff or customers.
- If you have questions about which Armada products are right for you, please contact Armada customer service at 1-844-833-5009.
- Get to know your local Armada dealer and please refer interested parties to them.
- Your approved application is valid for one year only. You must reapply each year.
- All sales are final – no returns or exchanges.
Please note: participation in this program is a privilege – please adhere to all rules and regulations or your access to the program may be revoked.
Fill out the form at www.armadaskis.com/vip to apply for the ARMADA VIP program.
- Create your VIP account by filling out the form.
- After your account is approved, you’ll receive an email welcome to ARMADA VIP.
- Log in as a member on armadaskis.com homepage, and shop YOUR exclusive deals.
*PRODUCTS SELL OUT QUICKLY SO ACT FAST
Already a member? Login and get your gear.
Already have an armadaskis.com account from last season, but have a new VIP code? Please send your code to email@example.com, and we will reactivate your VIP membership.
FOR ASSISTANCE hit us up at firstname.lastname@example.org.
Modifications, suspension or ending of the Program
This Program remains a privilege offered by us. Therefore, we reserve the right at any time to modify, suspend or terminate the Program and its terms and conditions without explanation or notice, and without compensation.
Your Program account credentials are personal and not transferable. You are solely responsible for your credentials and are required not to disclose your login details to anyone. The Program will not be liable for any fraudulent use of your account by a third party. The resale of Products acquired through the program or other abuse of the program will result in termination of your access to the Program. We will make reasonable efforts to ensure the optimal use of the privileges related to the Program.
Communicating and Acceptance of terms and conditions
By using this Program you acknowledge and accept the terms and conditions of the Program. The provisions of these terms are not intended to exclude any statutory rights granted to you by law, rights which you cannot waive or which cannot be limited by contract.
Any order placed through this Program is additionally subject to the general terms and conditions and or terms of sale applicable for any purchase on the Online Stores